Return & Refund Policy

Return & Refund Policy

We want you to be fully satisfied with your ComfoFeet experience. Please review our return and refund guidelines below before making a purchase and requesting a return to ensure a smooth and timely process.

Return Eligibility

  • We accept returns within 30 days of purchase.
  • Items must be unused, in their original condition, with all packaging, tags, and markings intact.
  • After 30 days, all sales are final.
  • We reserve the right to refuse returns if the product is not in its original condition.

We strongly encourage customers to inspect their items upon receipt to ensure they meet expectations.

How to Initiate a Return
To start a return, please contact us at info@comfofeet.com with:

  • Your order number
  • The reason for return

Our team will provide instructions and the correct return address.
Do not return any items without prior approval. Unauthorized returns will not be processed or refunded.

International Return Shipping
All returns must be shipped to a location outside the United States. Because of this, customers are responsible for covering all return shipping costs.
Please carefully follow the return instructions provided to ensure your package reaches the correct international address.

Incorrect Return Address
Returns sent to the wrong address cannot be processed or refunded. Always use the return address provided by our team.

Proof of Return Required

To process your return, please send all of the following:

  • A valid tracking number 
  • Proof of shipment, such as a courier receipt or photo of the waybill
  • The shipment date and return address used

If we cannot verify the tracking number, we will not be able to issue a refund.

Refund Timeline
After we receive and inspect your return:

  • Approved refunds are processed within 7–10 business days
  • Refunds are issued to the original payment method
  • You will receive confirmation once your refund has been completed

Non-Refundable Items
For hygiene and safety reasons, the following items are not eligible for return:

  • Underwear, lingerie, swimwear
  • Opened personal care items (including hair dryers, lipsticks, electric shavers)
  • Dental care products (such as mouthguards or artificial teeth)

Please contact us prior to purchase if you have questions about return eligibility.

Shipping Costs
Shipping costs are non-refundable. Customers are responsible for all return shipping charges.

Damaged, Defective, or Incorrect Items
If you receive an item that is damaged, defective, or incorrect, contact us within 24 hours of delivery at info@comfofeet.com with:

  • Your order number
  • A brief description of the issue
  • Photo or video proof of the problem

We will determine if a refund or replacement is appropriate.

Requirements for Claims
Claims for refunds or replacements must include clear photo or video proof and be submitted within 30 days of delivery. If the required documentation is not provided, we cannot process a refund or replacement.

Refund or Replacement
If your claim is approved, you may choose a refund or a replacement item, depending on availability.
Refunds are processed within 7–10 business days after we receive the returned product.

Refused Deliveries
Refunds are not issued for packages deliberately refused at delivery. If you do not want to keep your order, please follow the proper return process and ship the item to the provided return address.

If you have any questions or need assistance, please contact us at info@comfofeet.com. We're here to help.